Privacy Policy

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "visi4d," "we," "us," or "our" refers to the operator of the visi4d online betting and casino platform at visi4d.club and its duly authorized affiliates.
• "Platform" means the visi4d website at visi4d.club, including all pages, sub-domains, and mobile-optimized interfaces.
• "Player," "you," or "your" refers to any individual who visits, registers on, or otherwise uses the Platform.
• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion.
• "KYC" means Know Your Customer — the identity verification process used by visi4d to confirm a Player's identity, age, and residency.
• "Third-Party Service Provider" means any external company or individual engaged by visi4d to provide services in connection with the operation of the Platform, including payment processors, KYC verification partners, fraud-detection services, and hosting providers.
• "Cookie" means a small text file placed on your device by the Platform for the purposes described in Section 7 of this Policy.

visi4d collects Personal Data across several categories. The specific data collected at any given time depends on how you interact with the Platform:

2.1 Registration Data

• Full legal name, date of birth, gender, and Indonesian national identity number (NIK from KTP).
• Residential address in Indonesia (city, province, postal code).
• Valid email address and mobile phone number registered in Indonesia.
• Username and encrypted password (passwords are never stored in plain text).

2.2 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued identity documents: Indonesian National Identity Card (KTP), Passport, or Driver's License (SIM).
• Proof of address documents: utility bills, bank statements from BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), or other recognized Indonesian financial institutions, dated within the last three months.
• Photographs or screenshots of payment methods (e-wallet accounts including OVO, DANA, GoPay, ShopeePay, and LinkAja) confirming that the payment method is registered in your name.
• Selfie or liveness-check images where required by our KYC verification partner to confirm the authenticity of submitted documents.

2.3 Financial & Transaction Data

• Bank account numbers, e-wallet identifiers, and other payment method details used for deposits and withdrawals (in Indonesian Rupiah, IDR).
• Transaction history: deposit amounts, withdrawal requests, bet amounts, winnings, and bonus utilization records.
• Details of any disputes, chargebacks, or refund requests.

2.4 Usage & Technical Data

• IP address, device type, operating system, browser type and version, and screen resolution.
• Pages visited, time spent on each page, links clicked, search queries entered within the Platform, and game session data.
• Login timestamps, session duration, and geographic location data derived from your IP address (country and city level — we do not collect precise GPS coordinates).

2.5 Communications Data

• Records of any messages, emails, or live chat conversations between you and visi4d's customer support team.
• Feedback, survey responses, and any other voluntary communications you submit to us.

2.6 Responsible Gaming Data

• Self-exclusion requests, deposit limits, session time limits, and any other responsible gaming settings applied to your account.
• Behavioral data flagged by our responsible gaming monitoring systems, where relevant to player protection obligations.

visi4d collects your Personal Data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact customer support, respond to a survey, or otherwise interact with the Platform.
• Automatically: When you visit the Platform, our servers and analytics tools automatically collect technical and usage data as described in Section 2.4. This collection occurs through server logs, cookies, pixel tags, and similar tracking technologies as described in Section 7.
• From Third-Party Service Providers: We may receive supplementary identity verification data from our KYC partners, fraud-scoring data from our risk management providers, and payment status updates from payment processors including the Indonesian bank transfer and e-wallet networks.
• From publicly available sources: In limited circumstances, we may verify information you have provided against publicly available records to ensure its accuracy, particularly as part of our anti-money-laundering (AML) compliance program.

visi4d uses your Personal Data for the following purposes:

• Account management: Creating, maintaining, and securing your visi4d account, including password resets and account recovery.
• Identity verification: Conducting KYC checks to confirm your identity, age (21+ requirement), and Indonesian residency in accordance with our Terms & Conditions and applicable regulatory obligations.
• Payment processing: Facilitating deposits and withdrawals via your chosen Indonesian payment method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) and maintaining accurate transaction records.
• Service delivery: Enabling you to access and enjoy all Platform features, including sportsbook markets covering BRI Liga 1, Timnas Indonesia fixtures, EPL, Champions League, and badminton events, as well as casino games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other providers.
• Customer support: Responding to your inquiries, resolving disputes, and providing ongoing assistance through our 24/7 Indonesian-speaking live chat and email support channels.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: Monitoring account activity for signs of problem gambling and enforcing self-exclusion requests, deposit limits, and time-out periods applied through our Responsible Gaming tools.
• Legal and regulatory compliance: Meeting our obligations under applicable laws and the requirements of our international gaming license, including record-keeping and reporting duties.
• Platform improvement: Analyzing usage patterns to improve the Platform's design, performance, game selection, and promotional relevance — including seasonal promotions tied to Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and Imlek.
• Marketing communications: Sending you promotional offers, bonus notifications, and news about visi4d, where you have not opted out of marketing communications. You may unsubscribe at any time via the link in any marketing email or by contacting [email protected].

visi4d processes your Personal Data on the following legal bases:

• Contractual necessity: Processing required to fulfill our contractual obligations to you under the Terms & Conditions — including account creation, KYC, payment processing, and service delivery — is necessary for the performance of the contract between you and visi4d.
• Legal obligation: Certain processing activities — including identity verification, transaction record-keeping, and anti-money-laundering checks — are required by law or by the conditions of our international gaming license.
• Legitimate interests: Processing carried out to detect and prevent fraud, improve Platform security, analyze usage trends, and operate our responsible gaming program is undertaken on the basis of visi4d's legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent does not affect processing conducted on other legal bases.

visi4d does not sell your Personal Data. We share data only in the limited circumstances described below, and only to the extent strictly necessary:

• KYC and identity verification partners: We share identity documents and biographical data with trusted KYC service providers to perform automated and manual identity checks. These partners are contractually bound to process data solely for verification purposes and to apply data protection standards no less stringent than our own.
• Payment processors and banking partners: Transaction data is shared with Indonesian payment networks and processors — including those supporting BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja — as necessary to execute your deposit and withdrawal instructions.
• Fraud detection and AML providers: Anonymized or pseudonymized data may be shared with specialist fraud-scoring and anti-money-laundering analytics providers to help us identify suspicious activity and meet our compliance obligations.
• IT infrastructure and hosting providers: Our technology partners host and maintain the Platform's servers and databases. Access to Personal Data is restricted to personnel with a legitimate operational need and is governed by strict confidentiality agreements.
• Legal and regulatory authorities: visi4d will disclose Personal Data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid legal order, or the requirements of our gaming license — and to the extent required, no further.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of visi4d's business, Personal Data held by visi4d may be transferred to the acquiring entity as part of the transaction. We will notify affected Players before any such transfer is completed and before Personal Data becomes subject to a materially different privacy policy.

visi4d uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as account login, session management, and security token validation. The Platform cannot function properly without them. No consent is required for strictly necessary cookies.
• Functional cookies: These cookies remember your preferences — such as your selected language, preferred currency display (IDR/Rp), and recently viewed games — so that we can provide a more personalized experience on your return visits.
• Analytics cookies: We use analytics tools to collect aggregated, anonymized data about how Players navigate and interact with the Platform. This helps us identify areas for improvement, optimize page performance, and understand which content and game categories are most popular.
• Fraud-detection and security cookies: Certain cookies are used to monitor session behavior for signs of automated activity, credential-stuffing attacks, and other security threats. These cookies are classified as strictly necessary for Platform security purposes.

Most browsers allow you to manage cookie preferences through their settings. You may block or delete cookies at any time; however, disabling strictly necessary cookies will impair your ability to use the Platform. Detailed guidance on managing cookies in major browsers is available in each browser's help documentation.

visi4d does not use cross-site behavioral advertising cookies and does not participate in third-party advertising networks that track your behavior across unaffiliated websites.

visi4d retains your Personal Data for as long as your account remains open and for such further period as is required by law, our gaming license conditions, or our legitimate business interests. The following general retention periods apply:

• Account and registration data: Retained for the duration of your active account and for a minimum of five years following account closure, in accordance with standard financial services record-keeping requirements.
• KYC documents: Retained for the duration of your account and for a minimum of five years after account closure or the date of the last transaction, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required for AML compliance and dispute resolution purposes.
• Customer support records: Retained for three years from the date of the last interaction, or longer if the interaction relates to an ongoing dispute or legal claim.
• Marketing consent records: Retained for as long as you remain subscribed and for one year after you unsubscribe, as evidence of lawful consent management.
• Technical and usage logs: Typically retained for 12 months in rolling logs, after which they are either deleted or anonymized for aggregate analytics purposes.

Once the applicable retention period has expired and there is no legal obligation or legitimate interest requiring continued retention, Personal Data is securely deleted or irreversibly anonymized.

visi4d implements a comprehensive set of technical and organizational measures to protect your Personal Data against unauthorized access, loss, alteration, or disclosure. Our security framework includes:

• Transport encryption: All data transmitted between your device and the Platform is protected by 256-bit SSL/TLS encryption. Look for the padlock icon and "https://" prefix in your browser address bar when using the Platform.
• Data-at-rest encryption: Sensitive data fields — including payment method identifiers, KYC document references, and account credentials — are encrypted at rest using industry-standard algorithms.
• Access controls: Access to Personal Data within visi4d's systems is restricted on a strict need-to-know basis. Staff who handle Player data receive regular privacy and security training and are bound by confidentiality obligations.
• Penetration testing and audits: The Platform undergoes regular independent security assessments, including penetration testing, vulnerability scanning, and infrastructure audits, to identify and remediate potential weaknesses before they can be exploited.
• Incident response: visi4d maintains a documented data-breach response procedure. In the event of a security incident that poses a material risk to your rights and freedoms, we will notify affected Players promptly in accordance with applicable notification obligations.

Subject to applicable law and our legal retention obligations, you have the following rights in relation to your Personal Data held by visi4d:

• Right of access: You may request a copy of the Personal Data we hold about you, along with information about how it is being used.
• Right to rectification: If any Personal Data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request that we delete your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing based on legitimate interests and we have no overriding grounds to continue. Note that deletion requests cannot be fulfilled in respect of data we are legally required to retain.
• Right to restriction: You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while a rectification request is being assessed.
• Right to object: You may object to processing based on our legitimate interests, including profiling for marketing purposes. Where you object to marketing, we will cease marketing communications immediately.
• Right to data portability: Where processing is carried out by automated means on the basis of your consent or contractual necessity, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request" and include your registered account username and email address for identification purposes. We will respond within 30 days of receipt. If we require additional time or information to process your request, we will notify you within the initial 30-day period.

The visi4d Platform is strictly for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. All account registration requests are subject to age verification as part of our KYC process.

If we become aware that Personal Data has been collected from a person under the age of 21, we will immediately close the relevant account, delete the associated Personal Data, and forfeit any account balance in accordance with our Terms & Conditions and applicable regulatory requirements.

If you are a parent or guardian and you believe that a person under the age of 21 in your care has registered an account on the Platform, please contact us immediately at [email protected] so that we can take appropriate action.

visi4d supports responsible gaming and encourages parents and guardians to make use of internet filtering tools available from reputable providers to restrict access to gambling websites by minors.

visi4d operates globally, and your Personal Data may be processed by Third-Party Service Providers located outside Indonesia. Where such transfers occur, visi4d ensures that appropriate safeguards are in place to protect your data, including:

• Entering into data-processing agreements that incorporate standard contractual clauses or equivalent transfer mechanisms recognized under applicable data protection frameworks.
• Conducting due diligence on the data-protection practices of all Third-Party Service Providers involved in international data transfers.
• Restricting transfers to jurisdictions that offer an adequate level of data protection or where specific contractual protections are in place.

By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in countries outside Indonesia. We will always handle your data in accordance with the standards set out in this Privacy Policy, regardless of where processing takes place.

visi4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify you by posting a prominent notice on the Platform's homepage or by sending an email to the address associated with your account. The revised Privacy Policy will take effect on the date specified in the notice.

The "Last Updated" date displayed at the top of this document will always reflect the date of the most recent revision. We recommend that you review this Policy periodically to stay informed about how your Personal Data is being protected and used.

Your continued use of the Platform following any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised terms, you must cease using the Platform and request account closure in accordance with Section 13.1 of our Terms & Conditions.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way visi4d handles your Personal Data, please contact our dedicated privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat feature on the Platform. Our native Indonesian-speaking support agents are available to assist you with privacy-related queries in addition to general account support.
• Email: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy Inquiry" and include your registered username and email address so that we can locate your account and respond effectively. We target a response time of within 24 hours during normal operating periods and no longer than 72 hours during peak periods.

We take all privacy complaints seriously and will acknowledge receipt of your complaint within 5 business days and provide a substantive response within 30 calendar days. Where a complaint requires extended investigation, we will keep you informed of progress throughout the process.